Refund & Cancellation Policy

This Refund and Cancellation Policy governs the payments processed through the ReManage Society Platform. The Platform facilitates the payment of society maintenance dues, penalties, utility charges, security deposits, and facility bookings (e.g. clubhouse, sports courts).

Direct Settlement: ReManage Society is a technology facilitator. It provides the integration with RBI-authorized Payment Gateways (such as Razorpay, PayU, or Stripe). All payments processed through the Platform are settled directly into the designated bank account of your respective Resident Welfare Association (RWA)or Housing Society. ReManage Society does not hold or escrow these funds.

Maintenance fees, utility bills, and corpus funds are levied directly by the Management Committee of your Society. Once maintenance dues are successfully paid through the Platform and a digital receipt is generated:

• No Cancellation: Payments for monthly, quarterly, or annual maintenance dues cannot be cancelled once processed.
• Refunds from Society:Any request for a refund due to overpayment, incorrect flat billing, or unit adjustment must be submitted directly to your Society Management Committee. ReManage Society does not have authority to issue refunds from the Society's bank account.

cancellation rules for clubhouse bookings, guest rooms, swimming pool passes, or local community events are governed strictly by the bylaws and rules established by your specific Housing Society.

If the Society rules permit amenity cancellation and refund, the refund will be initiated by the Society Administrators. Once approved, the refund will be processed back to the resident's original payment source (bank account, credit card, or UPI wallet) via the payment gateway.

Sometimes, a transaction might fail at the payment gateway or bank end, but funds are debited from the resident's account. This is known as a double debit or bank-end failure.

In the event of double payments resulting from user error (e.g. double-clicking the payment button, or paying twice for the same invoice), residents should contact the Society Committee to adjust the excess amount against the next billing cycle.

If a resident files a formal chargeback request with their issuing bank, ReManage Society will provide the transaction logs, invoice details, and RWA approval documents to the payment gateway to represent the case. Final settlement of the chargeback will be governed by RBI guidelines and bank rules.